Perception of Quality Culture in Small and Medium Enterprise

Main Article Content

Arief Rahmana

Abstract

This research determines appropiate ways to assess a small and medium enterprise’s current perception of quality culture. To accomplish this, a questionnaire was developed, based upon eight quality principles of International Standardization Organization (ISO). Two small and medium enterprises (SME’s) were agreed to participate in this research. Result indicate that there are the differences in quality perception between two SME’s especially for leadership, involvement of people, process approach, continual improvement, and mutually beneficial supplier relationships. We proposed 7 ways to build quality culture in SME’s i.e. declare company values, training of quality culture awareness, focus on quality in every activity, controlling document, communicate with management and regulators, find the feedback, and build the foundation of quality culture.

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How to Cite
Arief Rahmana. (2021). Perception of Quality Culture in Small and Medium Enterprise . Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(8), 1293–1297. Retrieved from https://turcomat.org/index.php/turkbilmat/article/view/3145
Section
Research Articles