OFFICIALS' PERFORMANCE IN THE DIGITAL TRANSFORMATION OF GOVERNMENT: DO WE EXPECT TOO MUCH?

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Uly Artha Sirait, Laila Refiana Said, Maya Sari Dewi

Abstract

This study analyzes the influence of E-government, Digital Competence, and Digital
Transformation on officials' Performance at the Ministry of Communication and Information
Technology of the Republic of Indonesia. The research method was quantitative empirical
research using a survey, combined with interviews and observation. The measurement scale used
ordinal data. Partial Least Square - Structural Equation Modeling (PLS-SEM) method was
applied using SmartPLS 3 in analyzing the data. This study shows that E-government and
Digital Competence affect Performance through Digital Transformation as a mediating variable.
Digital Transformation partially mediates the influence of E-government on Performance. On the
other hand, Digital Transformation has fully mediated the influence of Digital Competence on
Performance. Digital competence is considered part of digital transformation. Government
officials' performance tends to increase due to enforced policy (e-government and digital
transformation of government), not because of their inner motivation (digital competence). This
study fills the knowledge gap of government officials' performance to represent the
organization's ability to deliver high-value and real-time services in a disruptive era.

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