Natural Language Processing in Chatbots: A Review
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Abstract
Natural Language Processing (NLP) plays a critical role in the development of chatbots, enabling them to understand and generate human-like language. This paper provides a comprehensive review of the applications, challenges, and future directions of NLP in chatbots. It discusses the fundamental principles of NLP, including tokenization, part-of-speech tagging, named entity recognition, and sentiment analysis, and examines how these techniques are used in chatbots. The paper also explores the challenges and limitations of NLP in chatbots, such as ambiguity in language, multilingual support, privacy concerns, and integration with existing systems. Additionally, it discusses recent advances in NLP, such as neural language models and transfer learning, and their potential impact on the future development of chatbots. Ethical considerations in NLP development are also addressed. Overall, the paper highlights the significant role of NLP in advancing chatbot technology and the challenges that must be overcome to realize its full potential.
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