BUREAUCRATIC BEHAVIOR MODEL IN POLICY IMPLEMENTATION TO ENHANCE EQUAL AND EXTENSIVE EDUCATION ACCESS (THE DEPARTMENT OF EDUCATION AND CULTURE GORONTALO DISTRICT)

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Yacob Noho Nani, Asna Aneta, Zuchri Abdussamad, Rosman Ilato

Abstract

This research aims to define a bureaucratic behavior model in the implementation of the
policies of enhancing equal and extensive education access to deliver educational services.
To develop the behavior model, I hinge on the theory of behavior by Draha (1989), who
describes bureaucratic behaviors as an interplay between individual and bureaucracy
characters. This research brings into focus the development of a behavior model in public
policy implementation.This research is carried out in the Department of Education and
Culture Gorontalo District Gorontalo Province, one of the provinces in the eastern part of
Indonesia. It is conducted using the qualitative descriptive method, and research
informants are all employees involved in policy implementation in the research area. Two
data types, i.e., primary (documents, photographs, and picture) and secondary (interview
results and other research findings, and so forth), are used.Based on the results, there are
several bureaucratic behavior factors which affect the enhancement of equal and extensive
education access. The factors can be categorized into two, i.e., (a) behavior factors which
boost successful policy implementation and (b) behavior factors which inhibit successful
policy implementation to enhance equal and extensive education access.Predicated on the
results, I develop a policy behavior model with three cardinal variables of bureaucratic
behaviors. The three factors are (a) individuals’ characters within the organization, (b)
bureaucratic characters, and (c) value characters in a bureaucracy culture. The interaction
among the three characters is known as the Value Interaction Behavior (VIB).Using this
model, it is expected that the mindset of bureaucratic behaviors, which is limited to be
performance achievement-oriented, is changed to be a public-oriented one. Additionally, it
is expected that the shift of ethical values can be manifested through turning the
bureaucracy-oriented paradigm to be service-oriented by highlighting the values of
openness, responsibility, and public accountability.

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