Fuzzy-Based Trust Model to Evaluate Customer Trust towards Online SNSs Sellers
Main Article Content
Abstract
The rapid growth of Social Networking Sites (SNSs) as business platforms for individual or small sellers recognised trust as the main important role in determining the successful execution of their business operation.Current trust modelfocused in business sellers by considering website as one of the trust factors. However, these model are not applicable for SNSs environment. Based on the identified factors affecting trust in SNSs environment, this paper proposeda fuzzy-based trust model to evaluate customers‘ trust based on their perception and experiences.The evaluation model was then tested to validate its efficiency in evaluating trust level.
Downloads
Metrics
Article Details
Licensing
TURCOMAT publishes articles under the Creative Commons Attribution 4.0 International License (CC BY 4.0). This licensing allows for any use of the work, provided the original author(s) and source are credited, thereby facilitating the free exchange and use of research for the advancement of knowledge.
Detailed Licensing Terms
Attribution (BY): Users must give appropriate credit, provide a link to the license, and indicate if changes were made. Users may do so in any reasonable manner, but not in any way that suggests the licensor endorses them or their use.
No Additional Restrictions: Users may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.