The Model for Enhancing the Effectiveness of the Government Organizations: A Case of the Southern Andaman Provincial Cluster

Abstract

The Thai bureaucracy is a very large system and involves all people of the country. As the scope of the public administration or public service is wide, the administration has to face many problems and obstacles. The development of the Southern Andaman Provincial Cluster has focused on enhancing the competitive advantage while balancing the abundance of natural resources and the environment as well as strengthening the communities. The application of management innovation therefore serves as an important guideline for increasing the effectiveness of the practitioners' performance. The objectives of this research were to: 1) study the levels of organizational characteristics, administrative and operational policies, motivations in the workplace, working environment, job satisfaction, organizational commitment, and effectiveness of government organizations; 2) examine the influences of organizational characteristics, administrative and operational policies, motivations in the workplace, working environment, job satisfaction, and organizational commitment on the effectiveness of the government organizations; and 3) develop a model for enhancing the effectiveness of the government organizations in the Southern Andaman Provincial Cluster.  This research employed a quantitative research methodology. The research sample consisted of 360 civil servants from 28 provincial agencies in six provinces in the Southern Andaman Provincial Cluster. They were divided into 3 groups consisting of: 1) the executive group including the governors and deputy governors; 2) the administrative group including the heads of the government agencies whose positions were either at managerial positions, primary level or higher level; and 3) academic and practitioner group including the directors of the subdivisions and staff members. The sample size was determined based on the criterion of 20 times the observed variables. They were selected via stratified sampling. Data were collected with the use of a questionnaire and analyzed with a structural equation model. The findings showed that: 1) organizational characteristics, administrative and operational policies, motivations in the workplace, working environment, job satisfaction, organizational commitment, and effectiveness of the government organizations were rated at a high level; 2) organizational characteristics, administrative and operational policies, motivations in the workplace, working environment, job satisfaction, and organizational commitment had an influence on the effectiveness of the government organizations, with a .05 level of statistical significance; and 3) the model for enhancing the effectiveness of government organizations, developed by the researcher, was called the OPEMSC model, consisting of O (referring to an organization), P (referring to policies); E (referring to environment), M (referring to motivations), S (referring to satisfaction), and C (referring to commitment). This model serves as the concept and method for the organizational management that focuses on a truly integrated, strategic collaboration from a policy level to an operational level. It also emphasizes a work process in which different sections are linked through a digital system, which is known as the one stop service. This enables the establishment of connection of the process from the beginning to the middle and the end, the sharing of resources in the workplace which leads to cost reduction and productivity enhancement, the delivery of services that connects all the government agencies, the provision of personalized services, and the creation of the citizen-centric value in the service. All of these have an influence on the effectiveness of budget and resource allocation, as well as the success of the creation of an efficient, strong and evolving work system of the government organizations.