Quality Control Analysis Using Statistical Procces Control (Spc) To Reduce Product Defects In Roastery X
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Abstract
Quality is the overall pattern and the characteristics of the goods and services that are capable of meeting the needs of customers today and in the future. Quality control is the engineering and operations to meet the requirements for quality. This research aims to know the description of the production process, examines the factors that lead to the failure of the product, knowing the implementation of quality control, knowing the actions that should be done by the company in preventing the occurrence of the failure of the product in Roastery X. Roastery X is a brand developed an agrocultural company in Garut, West Java. Roastery X producing coffee, spices and produce. This study specifically researching coffee products. the method used is descriptive and analysis methods used to use Statistical Process Control in the form of pareto diagrams, fishbone, and P Chart. from the results of the research the main factors cause disability product coffee is the human factor, factor machine, and method.
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