Patients’ Perspectives on Tuberculosis Services in Urban Area, Indonesia: An Assessment Using QUOTE TB Light

Abstract

Background

      The quality of TB services is a major component in achieving the "End TB" target in Indonesia. Patient involvement in assessing the quality of TB service is an effort to improve the continuum of care. The purpose of this study was to assess the quality of TB services from the patients’ perspective at Public Health Center (PHC), Semarang City.

Design and Methods

      This descriptive cross-sectional study was conducted in PHC, with a total of 138 patients. The criteria for respondents were all registered TB patients and receiving TB treatment at the PHC. Data is collected by interview using the QUOTE TB Light instrument which contains 9 dimensions of service quality assessments. The data were analyzed descriptively.

Results

      The results were the aspects of service with the same staff, duration of the discussion, problem-solving, TB-HIV relationship, availability of drinking water, toilets, and patient priorities, professional competence, and support, need for improvement (QI>1).

Conclusions

      So, there is still a need for improvement in the quality of TB services at PHC. It is hoped that providers can make this a consideration for improving the quality of TB services because it is an effort in TB control to achieve “End TB”.