Investigation And Evaluation Of Factors Affecting Knowledge Management Maturity (Case Study: Guilan Customs)
Main Article Content
Abstract
Even though many companies have a large number of KM implementation projects, many of them are designed as stand-alone initiatives with no link to the organization's strategy. We are seeing how KM programs are failing to provide the promised results. As a result, investigating the elements that influence KMM is crucial. The present study is based on applied research and is a survey. The goal of this report was to look into and assess the elements that influence KMM, and Guilan customs were chosen as a case study because of the relevance of the KM dilemma in customs. The study's statistical population includes all Guilan provincial customs managers and experts. A basic random approach was utilized for sampling, and data was collected using a Likert scale questionnaire. The probability sampling was computed utilizing Krejcie and Morgan method and was found to be 84. Professors and professionals assisted in the testing including the questionnaire's validity. Cronbach's alpha
coefficient was also used to determine dependability. Leadership, human resources, KM infrastructure, business culture, and the KM process all influence KMM, according to the research.
Downloads
Metrics
Article Details
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
