et. al., S Chigwende,. “Customer Satisfaction, Loyalty and Switching Behaviour: A Conceptual Model of Mobile Telecommunications Consumers”. Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 9 (April 24, 2021): 762–776. Accessed April 30, 2024. https://turcomat.org/index.php/turkbilmat/article/view/3194.