ET.AL, J. S. N. H. The Impact of E-Service Quality On Customer Engagement, Customer Experience and Customer Loyalty in B2c E-Commerce. Turkish Journal of Computer and Mathematics Education (TURCOMAT), [S. l.], v. 12, n. 3, p. 3170–3184, 2021. Disponível em: https://turcomat.org/index.php/turkbilmat/article/view/1556. Acesso em: 3 may. 2024.