ET. AL., S Chigwende,. Customer Satisfaction, Loyalty and Switching Behaviour: A Conceptual Model of Mobile Telecommunications Consumers. Turkish Journal of Computer and Mathematics Education (TURCOMAT), [S. l.], v. 12, n. 9, p. 762–776, 2021. Disponível em: https://turcomat.org/index.php/turkbilmat/article/view/3194. Acesso em: 13 oct. 2025.