Burnout Syndrome and Job Satisfaction in Higher Education Institutions of Ecuador

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Kléber Augusto Jaramillo Galarza , Verónica Adriana FreirePalacios, Luis Fernando TaruchaínPozo , David Miguel LarreaLuzuriaga


Due to the relevance of psychological well-being at work, the present study aims to determine the incidence of job satisfaction and burnout of the administrative staff and workers at Universidad Nacional de Chimborazo in 2016, which consists of a cross-sectional descriptive, non-experimental, correlational and field study. The instruments used include the Overall job satisfaction scale (OJS) to measure job satisfaction and the Maslach Burnout Inventory (MBI) questionnaire to determine the level of Burnout. The population consists of 344 individuals and the sample drawn consists of 182 people with a confidence interval of 95%. The results obtained indicate that the general satisfaction of the administrative personnel and workers at UNACH is within acceptable ranges and with respect to internal and external satisfaction, 54.95% of the population feel highly satisfied, 36.81% moderately satisfied and 8.24% feel dissatisfied. Concerning the levels of Burnout syndrome, 1 in 10 individuals are in a safe zone, 2 out of 10 present high or chronic levels of stress and 7 out of 10 are in a risk zone of suffering from high chronic stress, men suffer a higher incidence of burnout than women, the depersonalization subscale plays a pivotal role in this case, men present higher levels of depersonalization in relation to the feeling of cynicism that women experience towards people

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